Service Policy

What this shop provides

We retail physical bucket teeth and hydraulic filter elements. Product support helps compare the published constructions, dimensions, mounting and seals. Despite the legal company name, this storefront does not book consulting, training, equipment repair or installation. It does not certify an attachment or hydraulic circuit. Installation and machine safety remain work for a competent technician using the equipment service procedure.

Information for a tooth enquiry

Send the selected SKU, measured adapter nose and pocket dimensions, taper, retaining hole direction and diameter, and pin-center distances from a repeatable datum. For a bolt-on part, supply the mounting-face dimensions, hole centers and fastener clearance. For rotary locks, identify the actual lock interface from documentation. A machine make or model, if supplied, is context and never the sole basis for confirming fit.

Information for a filter enquiry

Send housing identification from your own documentation, the removed element dimensions, end configuration, thread or spigot measurements, gasket contact diameters and seal material requirements. Include the circuit’s specified pressure and media/filtration requirements from the equipment documentation. We do not infer those ratings from appearance, and this catalogue makes no tested micron, beta or efficiency claim. An unresolved requirement means the part should not be fitted.

Order communication

A received request has a reference. Our target first reply is within 2 business days, Monday–Friday excluding US federal holidays. This is not a guaranteed shipment date. We confirm selection, availability, delivery and the bank-transfer amount through direct correspondence. If required evidence is missing, we explain what to measure rather than treating silence as approval.

Changes and problems

Quote the reference and exact SKU/quantity for a change or cancellation. Unpaid requests can be cancelled. Paid pre-dispatch cancellations follow Payment; dispatched goods follow Returns. For damage or an incorrect part, stop before installation, retain packaging and describe the issue. The discretionary label is $18.95; confirmed defects and supply errors are returned at our expense. Restocking is $0.

Escalation and independent help

Request further review with the reference, a short timeline and the outcome you seek. Our target substantive follow-up is within 5 business days. You may also use the Colorado Attorney General complaint channel, https://coag.gov/file-complaint/, or the Federal Trade Commission, https://reportfraud.ftc.gov/. These are independent authorities, not certifications or endorsements of this shop.

UPSKILLING U CONSULTING & TRAINING LLC · Registration 20231621406. 10178 Adams St, Thornton, CO 80229, US. upskillinguconsultingtraining.com. Email [email protected]; phone +1 7202276458. This is our correspondence and authorized postal/courier return address; no unannounced drop-offs.